We’ve lost our password! What should we do?
Can we change our password?
Can we add other users to our website?
Can we use Google Analytics to track our website traffic?
How do we change our address or phone number in the footer?
Will we still be using Website Baker as our content management system?
Could we use Microsoft Word as an HTML editor?
Can we upload images? Is there a size limit?
Can I add PowerPoint slides?
Will my site look OK on a phone?
What WordPress theme are we using?
Can I reuse content from MADD Canada’s web site?
How do I add a new homepage banner, add events, and do other common tasks?
Can we accept donations on-line?
We have an existing web site (hosted on www.madd.ca). How do we point to the new site?
We have an existing web site (not hosted on www.madd.ca). How do we point to the new site?
Can we keep our Chapter’s email addresses? (not hosted on www.madd.ca)
Will you move all our content to the new web site?
How can I get more help?

User accounts and passwords

We’ve lost our password! What should we do?

It is easy to reset your password:

  1. Go to maddchapters.ca/wp-admin
  2. Click ‘Lost your password?’
  3. Enter either your username or the email address associated with your website, and click ‘Get New Password.’
  4. You will receive an email with a link where you can reset your password.

Can we change our password?

Yes, you can change your password by doing the following:

  1. Log in to your website with your current username and password.
  2. Hover over Users (on left of dashboard, near the bottom).
  3. Click on Your Profile
  4. Scroll down and there’s a place to change your password.
  5. Make sure it is a strong one as indicated by the strength indicator.
  6. Click Update Profile at the bottom to save your changes.

Can we add other users to our website?

Yes:

  1. Click on Users (on the left of the dashboard).
  2. Click on Add New.
  3. Scroll down to Add New User and fill in the fields.
  4. Choose a Role for the new user. You will mostly use the Administrator and Editor roles. Learn more about Roles here.
  5. Click Add New User.
  6. The username and password will be sent to the new user.

Google Analytics

Can we use Google Analytics to track our website traffic?

Yep! Follow these instructions:

  1. Go to Google Analytics and follow the instructions for setting up an account and getting your Tracking ID.
    NOTE: You want the Tracking ID, not the Tracking Code. To find your Tracking ID, click Admin at the top of your Google Analytics account, then, under the Property column, click Property Settings.
  2. Log in to your website and click on Appearance > Theme Options.
  3. Click on the ‘Other’ tab.
  4. Enter your Tracking ID in the Google Analytics box.
  5. Click ‘Save Options.’

You can view your website traffic within your Google Analytics account. It may take up to 24 hours to start seeing traffic.

Web Design and Content

How do we change our address or phone number in the footer?

Follow these instructions:

  1. Log in to your website and click on Appearance > Theme Options.
  2. Click on the Footer tab.
  3. Scroll down to the Address or Phone field and make your changes.
  4. Click ‘Save Options’.

Will we still be using Website Baker as our content management system?

No. We will be using WordPress. WordPress is a very popular content management system that is used for personal blogs and for large corporate web sites such as www.macleans.ca. More information about WordPress can be found on www.wordpress.org.

Could we use Microsoft Word as an HTML editor?

It’s never recommended to use Microsoft Word as an HTML editor. The HTML code from Word does not always met web standards and can be confusing to other browsers that are not made by Microsoft, for example Chrome and Firefox.

The HTML editor in WordPress allows you to paste from Word and it cleans the code from Microsoft to a certain degree. It is not perfect, but it does strip away extraneous code. More information can be found here.

Can we upload images? Is there a size limit?

Yes. Images and movies, music, PDFs. As long as you’re respectful of copyright, you can upload your media to your site for use in your pages.

For images, it’s always a good idea to resize your pictures before uploading them to your chapter’s web site. Images need not be larger than 800 pixels wide to fit on your web pages. Small image sizes also allow your pages to load faster. A good tool for resizing images is Image Resizer (Microsoft OS).

The size limit for each file is 10 MB.

Can I add PowerPoint slides?

Yes. The best method is to upload the slides to www.slideshare.net.  After uploading your slides, you will need to use the embed code on your WordPress page. It’s not as hard as it sounds, here’s a video tutorial.

Will my site look OK on a phone?

Yes. The site will change it’s dimensions automatically so that it will look presentable on a mobile device such as an iPhone or iPad.

What WordPress theme are we using?

We’ll be using a theme called Risen. Tutorials for the theme are located on this website.

Can I reuse content from MADD Canada’s web site?

Yes, you can. But avoid taking large chunks and consider just linking back to the MADD Canada web site. This ensures that your content will never be out of date and, as a bonus, it’s less work for you.

How do I add a new homepage banner, add events, and do other common tasks?

This printable instruction sheet will help you with the most common tasks for maintaining your website:

  • Adding a homepage slide/banner
  • Adding events
  • Adding a latest news item
  • Editing pages
  • Adding pages
  • Adding links
  • Linking to a PDF
  • Adding images

For more information on managing your website, please check out our Tutorial pages.

Donations

Can we accept donations on-line?

We can assist Chapters in setting up PayPal donations on their web site. This option is not available for Community Leader web sites.

For information on how to set up your online donations with PayPal, please visit our PayPal Tutorial page.

Web Hosting

We have an existing web site (hosted on www.madd.ca). How do we point to the new site?

Traffic to the old web site, e.g. – www.madd.ca/winnipeg, will be redirected automatically to the new site once it’s ready, e.g. – www.maddchapters.ca/winnipeg.

We have an existing web site (not hosted on www.madd.ca). How do we point to the new site?

You will have to continue to maintain your domain name , usually around $15 to $20 a year, for as long as you want to re-direct traffic from your old web site to the new web site hosted on www.maddchapters.ca. MADD Canada will pay all fees associated with maintaining your domain names.

With most domain name registrars you can point to the new web site’s URL, e.g. – http://www.maddchapters/chaptername.

If you need assistance, please contact help@maddchapters.ca.

Email

Can we keep our Chapter’s email addresses? (not hosted on www.madd.ca)

You will have to arrange that with your domain name registrar. Most domain name registrars can continue to provide email service without a web site hosting package. You will have to continue to pay for the domain name – usually $15 to $20 a year. MADD Canada will pay all fees associated with maintaining your domain names.

Moving to the new web site

Will you move all our content to the new web site?

Those pictures from 2006 might need to stop where they are, but we will work with you to help move all content that you deem is important. Treat this as an opportunity to clean house!

How can I get more help?

Once the websites are set up, Chapters and CLs are responsible for managing content on their own sites. But you’re not on your own! There are several resources for getting answers to your questions:

  • Tutorial pages: How do I edit a page? add an image? post an upcoming event? It’s all in our tutorial pages, with step-by-step instructions and videos.
  • FAQs: See the answers to our most common questions.
  • Still stuck? Send your question to help@maddchapters.ca.